5-Star HotelSummary of reviews related to the '5 Star' categoryZanzibella Hotel & SPA has received varied feedback from its guests, particularly concerning its five-star rating and associated expectations. On the positive side, many reviewers praised the hotel for its cleanliness, exceptional service and high-quality standards. The newly opened spa with its range of massages was frequently highlighted as a top-notch facility.
Several guests described their stay as a five-star experience, noting the hotel’s management and service quality as excellent and worthy of the five-star descriptor. Indeed, some found it to be the best five-star accommodation they’ve experienced, touting superb service and fantastic overall quality. The hotel also garnered praise for being very affordable compared to other five-star establishments, making it a great value proposition.
However, there were notable criticisms, especially regarding the hotel’s adherence to true five-star standards. Some guests were dissatisfied with the lack of certain amenities such as slippers, headphones and sponges and felt that the food did not meet five-star expectations. Issues such as several power and water outages were also mentioned, contributing to the perception that the hotel does not fully meet five-star criteria. Noise from other rooms due to insufficient soundproofing and discrepancies in service quality were other points of contention for some reviewers.
In sum, while Zanzibella Hotel & SPA is held in high regard by many for its clean facilities, exceptional management and value for money, it faces criticism for not living up to the full scope of five-star expectations in terms of amenities and overall experience.
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